DATA DELETION POLICY
How to Delete Your Data
We understand you want to control your data. Here's how to delete it.
Option 1: Self-Deletion from the App
- Log in to your account
- Go to Account Settings
- Select Privacy and Data
- Click on Request Data Deletion
- Confirm your identity
- You will receive email confirmation
Option 2: Contact Directly
If you prefer, you can write to us:
📧 Email: datarequests@tudominio.com
Information you must include:
- Your full name
- Email associated with the account
- Customer/ID number
- Photo of your ID (optional, for verification only)
What Will Happen?
- ✅ You will receive confirmation within 24-48 hours
- ✅ Complete deletion within a maximum of 30 days
- ✅ Past orders may remain for legal audit (anonymized)
- ✅ You will no longer receive marketing communications
What Data Will Be Deleted?
- Profile and password
- Personal information (name, email, phone)
- Shipping and billing address
- Browsing history
- Preferences and wishlist
- Payment information (keep your own records)
What Data Will NOT Be Deleted?
For legal reasons, we retain:
- Anonymized Transaction Records (legally required)
- Tax Data (up to 7 years - legal requirement)
- Fraud Records (to protect other users)
Frequently Asked Questions
Is my deletion permanent?
Yes, it is irreversible. Please take your time before requesting.
Will my reviews be deleted?
Yes, all your reviews will be deleted or displayed as "Anonymous User."
Will I lose my reward points?
Yes, they will be lost when the account is deleted.
Can I recover my account later?
No, deletion is permanent. You would need to create a new account.
